This Refund and Cancellation Policy outlines the cancellation, rescheduling, and refund terms applicable to advisory sessions, diagnostic audits, and digital consulting booked with MIOCOT (Pty) Ltd ("MIOCOT").
1. Scope
This policy applies to all diagnostic audits, strategic assessments, and advisory services scheduled through the MIOCOT website. Financial refund provisions apply exclusively to Paid Services settled via our payment gateway (Ozow). Complimentary or non-chargeable sessions carry no booking fees and are consequently exempt from monetary refunds.
2. Your Consumer Rights
Nothing contained in this policy limits, restricts, or waives any statutory rights you hold under the South African Consumer Protection Act 68 of 2008 ("CPA") or the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").
3. Booking Confirmation
A paid service booking is formally confirmed once your Instant EFT transaction has been validated and cleared through Ozow. Complimentary discovery bookings are confirmed upon automated receipt of an electronic calendar invitation and confirmation email.
4. Cancellation by the Client
Because diagnostic audits and advisory consultations reserve dedicated technical capacity and require pre-engagement analysis, the following cancellation provisions apply:
- More than 48 hours prior to scheduled session: 100% refund of the paid fee, less any non-recoverable payment gateway or administrative merchant fees.
- Between 24 and 48 hours prior: 50% refund to offset pre-session research and reserved consultant hours.
- Less than 24 hours prior: Non-refundable.
- Complimentary Bookings: We ask for at least 12 hours written notice if you need to cancel a free session so the slot can be released to other businesses.
5. Rescheduling
Clients may reschedule a session free of charge provided notice is received in writing at least 24 hours prior to the booked appointment. Rescheduling requests submitted with less than 24 hours notice may incur a 20% rescheduling fee for paid audits, or forfeiture of the slot for complimentary consultations.
6. No-Shows
Failure to join a confirmed virtual consultation within 15 minutes of the scheduled start time without prior written notice constitutes a "No-Show":
- Paid Services: No-Shows are strictly non-refundable and forfeit the booked appointment.
- Complimentary Sessions: Repeated No-Shows for free exploratory sessions may forfeit your eligibility to book future complimentary sessions.
7. Cancellation by MIOCOT
In the event that MIOCOT must reschedule or cancel a session due to unforeseen consultant illness, infrastructure failures, or emergencies, we will notify you immediately. For Paid Services, you will be offered an immediate priority rebooking or a 100% full refund.
8. Refund Method
In accordance with South African anti-money laundering (FICA) regulations and merchant partner standards, all approved refunds are processed directly back to the original funding bank account via Ozow. Refunds will not be issued in cash, cheques, or routed to unverified third-party accounts.
9. Refund Turnaround
Once a refund is approved by MIOCOT, the transaction is initiated via the Ozow merchant platform within 2 business days. Depending on interbank clearing processes and your financial institution, funds generally reflect in your account within 3 to 7 business days.
10. Non-Refundable Items
The following are strictly non-refundable:
- Diagnostic sessions, exploratory calls, or consulting hours that have already been conducted.
- Custom architecture audit reports, code reviews, or deliverable documentation that has been completed and delivered.
- Third-party costs, tool licenses, or environment infrastructure fees disbursed on your behalf.
11. The 90-Day Milestone Guarantee
Where custom enterprise engineering engagements feature MIOCOT’s 90-Day Milestone Guarantee, milestone acceptance criteria and performance remedies are governed by the specific project contract executed between the parties. The Milestone Guarantee is tailored to engineering deliverables and does not constitute a generic money-back guarantee for completed diagnostic audits.
12. Chargebacks & Disputes
If you have any questions or concerns regarding a billing item, please contact info@miocot.com first. MIOCOT commits to resolving billing queries promptly and cooperates fully with Ozow’s dispute and verification protocols.
13. How to Request a Refund or Cancellation
To request a cancellation or refund, email info@miocot.com with:
- Your full name and company name.
- Booking Reference and Ozow Transaction ID (for paid bookings).
- The reason for the cancellation or refund request.
We review and respond to written requests within 24–48 business hours.
14. Governing Law
This policy is governed by and construed under the laws of the Republic of South Africa.
15. Contact
For questions regarding refunds or cancellations:
- Email: info@miocot.com
- Telephone: +27 61 523 0101
- Address: 1st Floor, Foyer 3, The Colosseum, Century Way, Century City, 7441, Cape Town, South Africa