MIOCOT (Pty) Ltd ("MIOCOT", "we", "us", or "our") respects your privacy and is committed to protecting personal information in compliance with the Protection of Personal Information Act 4 of 2013 ("POPIA"). This policy explains how we collect, process, and protect your personal information.
1. Introduction & Scope
This policy applies to all visitors, clients, and partners using our website (miocot.com), booking complimentary discovery sessions, scheduling paid diagnostic audits, or procuring technology advisory services. By engaging with our platforms, you acknowledge the processing activities described herein.
2. Information Officer
Our appointed Information Officer ensures compliance with POPIA:
- Name: Musawenkosi Gumpu
- Email: admin@miocot.com
- Address: 1st Floor, Foyer 3, The Colosseum, Century Way, Century City, 7441, Cape Town, South Africa
- Registration: Formal registration with the South African Information Regulator is pending / currently lodged.
3. Personal Information We Collect
We collect and process the following categories of information:
- Booking & Diagnostic Details: Name, work email, phone number, company name, technical challenges, and intake answers submitted through our audit and discovery forms.
- Technical & Log Data: IP address, browser type, operating system user agent, and diagnostic logs (used for security and IP geolocation via ipapi.co).
- User Preferences: Interface preferences stored locally in your browser via
localStorage(miocot-theme). - Payment Metadata: Ozow transaction references, timestamps, and settlement statuses for Paid Services. MIOCOT never accesses, intercepts, or stores your bank account numbers, passwords, PINs, or payment card credentials.
4. How We Collect Your Information
We collect information:
- Directly from you when submitting complimentary or paid booking forms or communicating via email/phone.
- Automatically via server logs and local browser storage as you navigate the website.
- Via our payment provider (Ozow) upon completion of a paid transaction (transaction reference and confirmation status only).
5. Purpose of Processing
We process personal information to:
- Organize, schedule, and conduct complimentary consultations and paid diagnostic audits.
- Generate quotes, invoices, and process instant EFT transactions via Ozow.
- Deliver technical reports, diagnostic recommendations, and respond to inquiries.
- Protect platform security, prevent unauthorized access or fraud, and satisfy South African regulatory obligations.
6. Lawful Basis for Processing
In terms of Section 11 of POPIA, we process information based on:
- Consent: When you voluntarily submit audit inquiries or discovery requests.
- Contractual Performance: When processing is required to deliver requested advisory services or fulfill client agreements.
- Legal Compliance: Meeting statutory accounting, tax, and company record obligations.
- Legitimate Interests: Protecting the integrity and security of our online infrastructure.
7. Cookies & Similar Technologies
Our website utilizes local storage (localStorage key miocot-theme) to preserve your visual theme choice across sessions. We do not deploy third-party advertising or cross-site tracking cookies. You may clear your local storage at any time through your browser settings.
8. Sharing & Recipients
We do not sell or monetize personal information. Personal data is shared strictly with authorized service providers under confidentiality terms:
- Payment Facilitation: Ozow (Pty) Ltd for Instant EFT payments. See Ozow’s Privacy Policy.
- Hosting & Infrastructure: Cloud hosting, server infrastructure, and network edge providers.
- Communications: SMTP email service providers and transactional messaging systems.
- Statutory Authorities: Where disclosure is required under South African law, legal summons, or court order.
9. Cross-Border Transfers
Where cloud infrastructure, automated backups, or hosting services operate in data centers outside South Africa, MIOCOT ensures compliance with Section 72 of POPIA by confirming that data recipients are subject to binding corporate rules or data protection laws providing equal or greater protection than POPIA.
10. Retention
Personal data is retained only for the duration required to achieve the operational purposes for which it was collected, or as mandated by South African statutory retention rules (such as 5 years for tax and invoicing records under the Companies Act 71 of 2008).
11. Security Safeguards
In accordance with Section 19 of POPIA, MIOCOT maintains technical and organizational measures to protect personal information against loss, unauthorized access, or destruction. This includes TLS encryption for all data in transit, strict access control, firewalls, and redirecting all payment workflows directly to Ozow's secured portal.
12. Your Rights as a Data Subject
Under POPIA (Sections 5, 11, and 18–25), you hold the right to:
- Request confirmation of whether we hold personal information about you.
- Request access to, or copies of, your personal information.
- Request correction, completion, or deletion of inaccurate, irrelevant, or outdated data.
- Object to processing on reasonable grounds or lodge a complaint with the regulator.
13. Information Regulator Contact Details
If you believe our processing of your personal information infringes POPIA, you have the right to lodge a complaint with the Information Regulator (South Africa):
- Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
- Postal: P.O. Box 31533, Braamfontein, Johannesburg, 2017
- Complaints: POPIAComplaints@inforegulator.org.za
- General Inquiries: enquiries@inforegulator.org.za
- Website: inforegulator.org.za
14. Children
Our website and diagnostic consulting are aimed strictly at businesses and individuals aged 18 and older. We do not knowingly collect or process information pertaining to minors.
15. Changes to This Policy
We may update this policy periodically to reflect operational, technological, or legal developments. Updates become effective immediately upon posting to this website.
16. Contact Us
For questions or requests regarding your personal information or this policy, contact our Information Officer at admin@miocot.com or phone +27 61 523 0101.